Responsible Gambling

We are committed to safer gambling and to protecting players who use our site. We want everyone to enjoy controlled play and to have clear, practical tools and guidance to manage their activity. If you ever feel your gambling is becoming a problem, we encourage you to take action early and use the measures below.

Our player protection principles

We put player welfare first by offering clear information, easy-to-use controls and trained support. We aim to identify risk early, act proportionately and respect your privacy. Our approach is practical and non-judgemental - we want to help you keep your play within personal limits and prevent harm.

Activity-control tools

You can manage how you play through the tools in My Account - Responsible Gambling. These controls are immediate and available 24/7. They are designed to make it simple to set boundaries and take breaks whenever you need to.

Deposit limits

Set personal deposit limits per day, week and month. Limits take effect straight away and can be reduced at any time. Increasing a limit normally includes a 24-hour cooling-off period to prevent impulse changes.

Loss limits and wager limits

Loss limits let you cap how much you can lose over a chosen period. Wager limits restrict the total amount you can stake. Both tools are practical ways to control spending and are applied instantly when set.

Time limits and session controls

Use session time-outs, reality checks and daily play limits to manage time spent gambling. Reality checks display session length and losses at regular intervals. Session time-outs can pause play for a set period so you can step away and reassess.

Self-exclusion and account breaks

If you need a longer break, self-exclusion options are available from one day up to permanent exclusion. Self-exclusion is applied quickly and will prevent access to the account. We will provide information on how to seek further support when you choose this option.

Recognising signs of problematic behaviour

Warning signs include chasing losses, spending more time or money than intended, borrowing to gamble, hiding gambling activity or neglecting work and relationships. If you notice these behaviours in yourself or someone close to you, consider using our tools or seeking help.

Practical tips for staying in control

Set realistic deposit and loss limits, schedule regular breaks, avoid gambling when tired or stressed, keep finances separate and track spending. Talk to a friend or use our self-assessment tools to monitor changes in behaviour.

Professional support and organisations

If you need specialist help, contact recognised support organisations for confidential advice and treatment options. Organisations such as GamCare, GambleAware, GamStop and NHS gambling support provide guidance, helplines and self-exclusion services. Please reach out to a professional service if you feel you need support.