If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can contact the team via live chat, email or phone and we will respond promptly. For KYC, payments or verification queries we provide clear guidance and practical help. Use the channels below for quick assistance, account queries, complaints or to request self-exclusion and other responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 1-2 hours for account matters) |
| General enquiries | [email protected] (general enquiries; replies Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (affiliate team; response within 48 hours; partner onboarding available) |
| Phone | +44 20 7946 0523 (London office, local charges may apply) |
| Working hours | Mon-Sun, 09:00-23:00 (UK time) |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line so your message can be directed to the right team, and make sure your contact details are up to date. This helps us follow up and reduces the risk of delays.
Contact Form
Response Time
Need help with your account, payments or a promotion? Live chat is available 24/7 for quick questions. Most support requests are answered within one business day, although more complex issues, such as payment checks or document reviews, may take longer depending on their nature. If your request needs further investigation, the support team will follow up with you.
Feedback
Have an idea for improving Megawin? Tell us what works, what feels unclear, or what you would like to see changed. We review feedback carefully and use your suggestions to improve the website, our service, and your experience. Whether it is about games, payments, or navigation, we welcome your input.