Data Privacy Policy
Welcome to Megawin Casino's Privacy Policy. This page explains how we collect, use and protect personal data when you create an account, play games or use services with us. We take your privacy seriously and set out here the types of information we process, why we process it and how you can manage your data.
Types of data we collect
We collect several categories of information needed to operate accounts and provide services. This includes personal details you provide during registration, technical information from device and browser interactions, and transactional records related to payments and play activity.
Personal data
Personal data covers information that identifies you directly or indirectly. Typical examples are name, date of birth, residential address, email, telephone number and identity documents submitted for verification. We also store account credentials and communication preferences.
Technical data
Technical data is generated when you use our website or app. It includes IP addresses, device identifiers, browser type and language, operating system, screen resolution and log files. We use this information to ensure secure access, detect fraud and improve service performance.
Transactional data
Transactional data relates to deposits, withdrawals, bets, wins, losses and loyalty activity. Payment method details and transaction references are retained to meet financial and anti-fraud requirements and to resolve queries about your account.
How we use information
We use data to create and manage accounts, verify identity, process payments, prevent fraud and comply with legal obligations. Data also supports customer service, technical maintenance, problem resolution and service improvement. Where permitted, we may use anonymised data for analytics and product development.
Data protection practices
We employ technical and organisational measures to keep your information secure. This includes encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is restricted to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality and analyse site usage. Some cookies are essential for login and security, while others support analytics and personalised content. You can manage cookie settings through your browser and our cookie preferences tool.
User rights
You have rights to access personal data, request correction, restrict processing, object to certain uses and request portability where applicable. If you believe information we hold is inaccurate you can request correction. We will respond to requests in line with applicable data protection laws.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our support team via your account dashboard. We will verify your identity before fulfilling requests. In some cases we may retain certain data to meet legal or contractual obligations.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners and other service providers who process data on our behalf. We require such partners to maintain appropriate security and only use data for agreed purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When significant changes occur we will notify you through the account area or by other reasonable means. Please check this page periodically for the latest information.